Returns, Cancellations & 30-Day Guarantee
30-Day Money-Back Guarantee
You may request a return within 30 days of the date your order is delivered.
To qualify for a full refund, the product must be:
- Unused and in like-new condition;
- Returned with all original parts, accessories, manuals, and packaging;
- Free from damage, alteration, excessive wear, dirt, or signs of field use.
You may inspect the product after delivery, but products that have been used, installed, altered, damaged, or returned incomplete may be declined or may receive a reduced refund where permitted by law.
Start a Cancellation or Return Request
Use our online portal to request:
- Cancellation of an item that has not yet shipped
- Return of an eligible item that has already been fulfilled or delivered
Start a Cancellation or Return Request
Enter the email address used for your order and follow the verification instructions.
Submitting a request does not automatically cancel an order, approve a return, or issue a refund. We will review your request and send the next steps by email.
Order Cancellations
Cancellation requests should be submitted as soon as possible.
We will try to cancel an order before it ships, but we cannot guarantee cancellation once the order has entered processing, fulfillment, or shipping.
If the order has already shipped, wait until it is delivered and submit a return request instead.
Return Instructions
After your return request is approved:
- Follow the return instructions sent by email.
- Pack the item securely.
- Include all original components, accessories, manuals, and packaging.
- Use a trackable shipping service.
- Keep your tracking information until the return is completed.
Do not ship a product back before your return request has been approved.
Dragan Systems is not responsible for return packages that are lost or damaged in transit.
Return Shipping Costs
Customers are responsible for return shipping and packaging costs for standard returns, unless:
- The product arrived damaged or defective;
- The incorrect product was shipped; or
- Applicable law requires otherwise.
Original shipping charges are non-refundable unless the return is caused by an error on our part or applicable law requires reimbursement.
Damaged, Defective, or Incorrect Orders
Inspect your order when it arrives.
If an item is damaged, defective, incomplete, or incorrect, contact us promptly at info@dragansystems.com and include:
- Your order number;
- A description of the issue; and
- Clear photos or video showing the problem, when applicable.
If we confirm that the item is defective, damaged in transit, or incorrect, we will provide appropriate replacement, return, or refund instructions.
Damage caused by misuse, accidents, improper operation, unauthorized alterations, neglect, or ordinary wear is not considered a shipping defect.
Items That Are Not Eligible for Standard Return
Unless required by applicable law, we may decline returns involving:
- Requests submitted more than 30 days after delivery;
- Products that have been used or put into service;
- Products that have been altered, modified, or damaged;
- Products missing parts, accessories, manuals, or original packaging;
- Products returned without prior approval;
- Gift cards;
- Final-sale products clearly identified as final sale before purchase.
Warranty coverage, where applicable, is separate from this 30-day return policy.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Processing by your bank, card issuer, or payment provider may take additional time.
We may withhold or reduce a refund where permitted by law if a product is returned used, damaged, altered, incomplete, or in a condition that reduces its value.
European Union Customers
Customers located in the European Union may have mandatory rights in addition to this policy.
For many online purchases, EU consumers have the right to withdraw from the purchase within 14 days of delivery without giving a reason. Customers are generally responsible for return postage during that period when they were informed of that responsibility before purchase. Mandatory consumer rights are not limited by this policy. (European Union)
EU customers may submit a withdrawal request through the same portal:
Submit a Cancellation, Return, or Withdrawal Request
Where applicable law provides greater rights than this policy, the applicable law will control.
Contact Us
Questions about cancellations, returns, refunds, defects, or warranty coverage can be sent to:
